19 minutes ago. We would like to show you a description here but the site won’t allow us. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Therefore a WiFi based device is not feasible with this current setup. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I assume that on moving to. David_Bn. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. 5) Disconnect the incoming wire to your old master socket (to disconnect from the old VM phoneline) 6) Connect the blue with white bands (pin 2), white and blue bands (pin 5) and orange with white bands (pin 3) to the blue connector on the new master socket that you have replaced. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. Remove all other equipment connected to telephone sockets. on 11-11-2021 10:40. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Phone. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Browse Virgin Media Virgin Media Community. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. The answer is yes. 0 Kudos. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. Plug into the Hub Push the white cable with the black label into the Hub. We would like to show you a description here but the site won’t allow us. The other is marked TV, & this is used for TV & Broadband. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Hi @baralasmi, Thank you for your post and welcome to our community forums. We're here to help. • Under Wireless Frequency 2. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Solved: I have one phone socket in my bedroom that no longer works. Multi-buy: £8. Registration is fast, simple and absolutely free so please join our community today. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. In response to Vikki_M. Other broadband queries. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Master Socket Issues And Sd Tests Plusnet Community. 17/07/09 - 20:45 in Cable #1. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. 0 Kudos. • Access your Hub by navigating to 192. On unscrewing the master socket to check the wiring I noticed one of the wires was adrift, the set up is as follows :-2 terminal blocks:-terminal 1 = blankFind your master phone socket 8 Unplug everything from your master phone socket 10 Plug in your Sky Hub 12 Fit microfilters around your home 14 Connect PC (Windows 8) 16. on a domestic hub you look at the values thus. For much more detail. 17: Community Champion. If losing a few Mbps isn’t an issue for you then of course that’s fine. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. I have the latest master Socket 5c with the split faceplate with phone and modem connection. Usual advice is to make sure you test at the master socket (to avoid any possible problems with your internal phone extension wiring). The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. Try each phone on its own in turn. the problem os the series its that you. Green/White – White/Green. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. 5m/4. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Therefore I'm trying to make sure it isn't something simple internally. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). This is how I understand the PlusNet system. g. Would an engineer be - 5259182 - 2Business, Economics, and Finance. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. The - 3982847 - 4. We would like to show you a description here but the site won’t allow us. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. on 19-10-2022 18:20. So in steps, it's: 1. My VM Router is is my office adjacent to hall. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Feb 10, 2007. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). You can buy a standard 5C MS and just swap the faceplate, which would allow you to plug a micro filter and router into your extension socket again. You would need to plug the main handset into the hub for the services to work, and may benefit from a relocation of the hub, or possibly an engineer visit to run a cable from the hub to the main handset. LincolnVoda. The answer is yes. See where this Helpful Answer was posted. Obi202 To Phone Extension Uk Voip Forums. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. Networking and WiFi. No knowing the layout of you home doing this might be less obvious than the thick VM cable. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. Step 2: Order your Virgin Media Broadband service. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. The UK isn’t the first country to make this move. replace BT master socket with slave socket . Check the phone is seated in the base unit correctly & powered ON. Follow these steps to install your virgin Media Broadband, TV and Phone service. Which was great as that is in a better location than my master Socket was. Installing Virgin Media Wires. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. If possible, I would like to get rid of this rather ugly white. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so. My Virgin Media App. I just got Virgin Media kit and read all information carefully and checked - 5200805No virgin media wall socket. " The hub is upstairs as previously said. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. These are the parts I could find, they were screwed into the end on the coaxial cable. Hi all, I have been having a look around and not found a 100% clear answer to my question. 3 weeks ago. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. Virgin Media; My Virgin Media;. Sometimes there is no wall box, just a trailing cable. You'll also need to make sure that the right materials are gathered. Tudor. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. There are three cables at the back of the router. He will drill through into the lounge and connect an internal access point to the brown box on. Now go to your. At the moment I have ADSL from BT and by the end of this year I will have infinity. We only have the Open reach Master socket 5C. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Solved: I have one phone socket in my bedroom that no longer works. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. This can sometimes be improved by installing a small device. The house I moved to had VM, it has be. I can arrange an engineer to come and relocate your router for you, this service is achargeable call out request of £25 which is added to your next generated Virgin Media bill after the request has been completed. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. Before we invite you in for a private chat, can we just clarify that you still have a dialling tone, are able to make outgoing and receive incoming calls and have your handset plugged in to your master socket currently. A second cable, the Ethernet, to deliver the internet from the router to the computer. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Options. Virgin Media Prep House Rewiring Fix Community Forum. Faceplates after second visit. Re: Using existing Bt sockets with virgin. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. Various cable mediums are used in modern systems to transmit data. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. If you can get Quickstart, you can choose one of two delivery options. It is divided into two parts: the main diagram, and the power and data line diagrams. So, a 50 minute broadband, TV and phone. Trouble shooter. Virgin Media's Phone Master Socket. Step 2: Order your Virgin Media Broadband service. I recently already mys first household and have been taking a face to which VM installation at the property. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). Disconnecting the ring wire at the master socket will do. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. GPO Plan 4 socket and plug. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. Tudor. Quickstart is the quickest and easiest way to setup our services. 23-08-2019 10:03 PM. Rob. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Virgin Media have used the Openreach socket to provide telephone services. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. The house has the brown external junction box fitted to the front of the property on the. 0 Kudos. The VM's cable for the wall is also male, Hahaha. The telephone master socket and TV aerial have not been used for 25 years, see photos attached. SpeedBooking an engineer is easy with Virgin Media. Plug the telephone lead into the. I would like to have the phone downstairs. Thank you for getting back to me and confirming this @paddingtonbear9. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. Plug into the Hub Push the white cable with the black label into the Hub. Stream from Virgin Media. 99 each £8. Harpy. Stay safe online. Instructions Remove the lower part of the existing Virgin Media Master socket. The landline phone digital switch over is being rolled out from around now to be completed by 2027. I'm a Very Insightful Person, I'm here to share knowledge. Reply. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Plug it into a wall socket near one of your existing Powerlines. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Thank you again. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. a geeky broadband story. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. 0 Thanks Reply. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. The PC had no signal. 21 Apr 2012. You will then know for each phone if it is capable of. We would like to show you a description here but the site won’t allow us. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. I'm with Virgin broadband and land line. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Source:When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. The isolator has a terminator cap (marked below) fitted to the open end. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. Hi Rob Our master socket is in our front room physically. There shouldn't be 2 master sockets, but people sometimes use a master as an extension socket. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. Admittedly these will make more sense if you already have a basic. Tudor. Solved No Virgin Media Wall Socket At Installation Community 4832746. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. The trueCall standalone device. Country. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. (Wasn’t told of the switchover and only found - 5443370. easy install. Forum; Apps. See where this Helpful Answer was posted. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. We would like to show you a description here but the site won’t allow us. Unplug the telephone from the telephone wall socket. An LJU5 gives one line with two sockets. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. Account - Mobile. I have only got one rectangular shaped white socket (Shown as below) but it seems old. - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Posts: 166. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Country. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. g. When my internet is working perfectly I get 66mbps down and 12 up. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. 8 March 2011 at 8:29AM. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. The modular isolator shown is exactly what VM currently install. In response to Jonny-M. The main diagram includes all the components of the socket, while the power and data line diagrams provide the details of how each component connects. Then press and hold the security button on one of the original adaptors in your network for two seconds. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. Joining in. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Try each phone on its own in turn. Stream from Virgin Media. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. 100. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 2. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. If your "master socket" is connecting by 2 and 5 then its not a master socket, the. For a wires-free alternative, you could use a cordless phone setup. No Coax Wall Socket Virgin Media Community 4802361. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. This seemed to be standard procedure for any phone fault reported. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Very poor advice. Step 3. Anything beyond the socket where the external line comes in can be removed. Connect the Hub’s power cable with the blue tab. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. )In this video, I am showing the sta. Re: I need a Virgin Media Wall Socket. How about using a 10m RJ11 to RJ11 telephone cable. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Install an nte5a bt virgin openreach etc master socket. The wiring for a virgin socket will vary depending on the system components being used, but there are some basic elements each diagram should contain. Our main phone connection is downstairs near to the original location of our hub. 2. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. OR Options. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Thread starter fartingspartan; Start date 21 Dec 2013. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. VM should provide you with a RJ11 plug to BT socket adapter as per below. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. David_Bn. Now go to your telephone wall socket (where you plug the phone into the line). Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. I had 2 plugs and 2 bulbs in my old property - with no issues. VLNeedham. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. This is an unbranded generic version. . Openreach's full fibre network is a different infrastructure that requires more setup than. Plug the telephone lead into the white adapter. I've tried a different phone in the master socket but still the problem is there. How To Connect Old Bt Master New Virgin Nte5 Avforums. Hello. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. There is an access panel in the ceiling for pipes and cables. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. However, if you'd like we can send out. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. 1. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. For the ADSL faceplate, you will need to connect the two RJ11. Sunday. The top “capped” one is marked FM & has been disused since cable went digital. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Power up your router and wait for an indication that it’s online. Other broadband queries. to a Virgin Media Hub, using the Powerline kits we offer. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. I want infinity to be placed in my loft that is current. I recently purchased my first home and have been taking a look at the VM cabling to the property. Router Plugin Port. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. VM will usually only supply a Quickstart to a property that had VM previously. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. This lead goes into the same wall socket as my landline phone lead does. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. on 03-07-2023 01:02. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. Quickstart is the quickest and easiest way to setup our services. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. 2. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. 4GHz change the Wifi Network Name (SSID. Engineer used 'spare pair' of blue cables for 'new' BT line. Ordering And Installation Of Broadband Thinkbroadband. Vonage 2nd line. . I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. #1. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. We have a virgin media wall socket. 8 March 2011 at 8:29AM. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. 29/07/15 - 16:50 #1. Just to clarify (or bizarrely answer one of my own questions) which was On the front of the lower Master Socket (remember the faceplate has been removed) as per above photograph there is another cam type connection showing pins 5/3/2 which I believe is for hard wiring an internal telephone extension (ie voice). However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. 6%, while Virgin Media was only slightly behind with 65. Manage Your Account. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Grey/White – White/Grey. If there is extension wiring attached. Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. Phone line - 5 mins. Registration is fast, simple and absolutely free so please join our community today. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. We would like to show you a description here but the site won’t allow us. However… Virgin now obviously wants their hub etc back. I have just received and sucessfully installed the Hub 5. If you need to do this for a longer time, try dialing the following. 29-12-2022 20:58 - edited 29-12-2022 21:00. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If you have a dial-tone it's. Openreach will not use existing virgin wiring and would install new wiring and a master socket. 2: Seeker. So I now have 100Mbps broadband and phone over broadband. I've looked for an external box but cannot find anything. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The "How to book an engineer" help page (Book an engineer | Virgin Media. #2. How long will the QuickStart installation take me? WiFi Hub - 30 mins. I am getting more reasonable and sensible answers from othersMk3 master socket wiring help bt community.